Frequently Asked Questions
Everything you need to know about your Moon Nude experience, from shipping to our seamless fits.
How do I find my perfect size?
At Moon Nude, we prioritize a second-skin fit. Please refer to our detailed Size Guide located on each product page, which includes measurements for bust, waist, and hips to ensure you select the right size for your silhouette.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags and hygiene seals intact. Please visit our Returns Portal to start a request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
How should I care for my Moon Nude garments?
To maintain the quality and elasticity of our fabrics, we recommend hand washing in cold water with a gentle detergent. Avoid tumble drying; instead, lay your garments flat to dry in the shade.
Are your products ethically manufactured?
Sustainability and ethics are core to Moon Nude. We partner with certified manufacturers who ensure fair wages, safe working conditions, and utilize eco-conscious production methods whenever possible.